Refund Policy

Last Updated: July 2026

Company Name: Delta Safari / Sundarban Delta Safari

Website: https://sundarbandeltasafari.com

Support Contact: +91 8208159654 | contact@sundarbanbubaitravels.com

At Delta Safari, we aim to ensure complete transparency regarding financial returns when travel plans change or unforeseen events disrupt your journey. This Refund Policy details the eligibility requirements, processing timelines, and deduction rules applied to all bookings made through our platform.

1. Eligibility for Refunds

Refunds are calculated based on our standard cancellation timelines, booking types, and third-party vendor conditions:

A. Standard Tour Packages

• 30+ Days Prior to Travel: Eligible for a 90% refund of the total package cost (10% deducted for administrative/gateway fees).

• 15–29 Days Prior to Travel: Eligible for a 50% refund.

• 7–14 Days Prior to Travel: Eligible for a 25% refund.

• Fewer than 7 Days / No-Show: Non-refundable.

B. Group & Seasonal Special Packages (e.g., Hilsa Festival, Festive/Peak Dates)

• 30+ Days Prior to Travel: Eligible for a 50% refund.

• Fewer than 30 Days Prior to Travel: Non-refundable.

2. Strictly Non-Refundable Items

The following expenses incurred by Delta Safari on your behalf are non-refundable under all circumstances:

• Government & Forest Permits: Sundarban Forest Department permits, eco-entry tokens, and boat permission fees once issued.

• Advance Transportation: Flight, train, or specialized cab bookings issued with non-refundable fare rules.

• Third-Party Peak Deposits: Non-refundable lodge or hotel deposits during peak seasonal rushes.

• Unused Services: Unused meals, missed boat safaris, or early departures during an ongoing tour due to personal reasons.

3. Weather-Related & Force Majeure Refunds

Due to the coastal nature of the Sundarbans:

• Official Forest Closures: If local authorities or the Forest Department close the waterways due to cyclones, high tides, or natural disasters before your tour begins, you will be offered:

  1. A 100% Tour Credit Voucher valid for 12 months to reschedule your trip.

  2. A Partial Refund, deducting non-recoverable vendor expenses (e.g., non-refundable forest permits).

• Mid-Trip Interruptions: If a boat safari or tour is truncated mid-way due to sudden severe weather warnings, no partial refund is applicable for uncompleted hours/days, but safe return transportation to the mainland will be arranged.

4. Refund Processing & Mode of Payment

Payment Method Used	Refund Delivery Method	Estimated Timeline
UPI / Net Banking	Direct Bank Transfer / Original Account	5 to 7 Business Days
Credit / Debit Card	Reversal to Original Payment Card	7 to 10 Business Days
Corporate Account / Wallet	Direct Account Credit / Bank NEFT	3 to 5 Business Days

All processing timelines begin after formal approval of your refund request by our finance team.

5. How to Request a Refund

1. Submit a formal cancellation and refund request in writing to contact@sundarbanbubaitravels.com.

2. Include your Booking Reference Number, Full Name, and Payment Receipt/Txn ID.

3. Upon review, our customer support team will send an official refund statement detailing deductions and the final refundable amount.