Cancellation & Refund Policy

Last Updated: July 2026

Company Name: Delta Safari / Sundarban Delta Safari

Website: https://sundarbandeltasafari.com

Support Contact: +91 8208159654 | contact@sundarbanbubaitravels.com

At Delta Safari, we strive to make your journey through the Sundarbans and other domestic/international destinations seamless and enjoyable. We understand that travel plans can change unexpectedly. Below is our standard policy governing cancellations, modifications, and refunds.

1. Cancellation Charges & Timelines

Cancellation fees are calculated based on the date we receive formal written notification (via email or direct account cancellation request) relative to your scheduled travel start date.

Standard Tour Packages (Sundarban, Sikkim, Assam, etc.)

Cancellation Request Received	Applicable Refund Percentage
30 days or more before travel date	90% refund (10% administrative service charge deducted)
15 to 29 days before travel date	50% refund of total package cost
7 to 14 days before travel date	25% refund of total package cost
Less than 7 days or No-Show	0% refund (No refund available)

Note: Airfare, advance train tickets, and forest permit fees issued prior to cancellation are strictly non-refundable and will be deducted before computing the refund percentage above.

2. Festival & Seasonal Special Packages

For high-demand, seasonal, or blackout dates—including the Sundarban Hilsa Festival, Durga Puja Specials, New Year / Christmas Eve, and peak long weekends:

• 30+ days prior to departure: 50% refund.

• Less than 30 days prior to departure: Non-refundable.

3. Natural Disasters, Cyclones & Weather Disruptions

The Sundarban Biosphere Reserve is sensitive to coastal weather conditions, low/high tides, and tropical storms.

• Official Forest Department/Government Bans: If the West Bengal Forest Department or local authorities prohibit boat movement or close the forest/waterways due to cyclonic warnings or extreme weather, Delta Safari will offer:

  1. Option A: Full credit roll-over (Rescheduling) to any mutually agreed future date valid for 12 months.

  2. Option B: Partial refund after deducting third-party costs already paid (such as non-refundable lodge deposits or government permit fees).

• Mid-Tour Interruptions: If a tour must be shortened mid-trip due to sudden weather warnings or safety mandates issued by local maritime authorities, no partial refund can be granted for missed portions, but safety transport back to the mainland (Canning/Kolkata) will be prioritized.

4. Rescheduling & Amendments

• Date Changes: Requests to reschedule a trip made 15 days or more before departure will be accommodated free of charge, subject to lodge/boat availability and seasonal tariff differences.

• Name / Passenger Swaps: Passenger replacements are permitted up to 48 hours prior to departure, provided government permits/photo identification documents can be updated in time.

5. Refund Processing Mechanism

• Method: Approved refunds will be credited back to the original source of payment (Credit/Debit Card, UPI, Net Banking, or Corporate Wallet).

• Timeline: Once approved, refunds are processed within 7 to 10 working days. Banks may take an additional 2–3 business days to reflect the credit in your account statement.

6. How to Request a Cancellation

To officially cancel or modify your booking:

1. Send an email to contact@sundarbanbubaitravels.com with the subject line:

   Cancellation Request - [Your Booking ID].

2. Include your full name, registered phone number, travel dates, and reason for cancellation.

3. Alternatively, contact our 24/7 customer support line at +91 8208159654.